Frequently Asked Question
THE BASICS
Red ginseng is a type of Asian ginseng (or Chinese ginseng), a highly valued Traditional Chinese Medicine herb. Ginseng is an adaptogen that helps the body adapt to stress, and it supports immune function.* There are different types of ginseng: Asian ginseng (Panax ginseng in Latin) is called Ren Shen in TCM. It also goes by the common names Chinese ginseng, Korean ginseng (also known as insam), red ginseng and white ginseng. Ginseng root is the part most commonly used in TCM and western herbalism. Here’s the difference between white and red ginseng: When freshly harvested, Asian ginseng is beige or off-white. Once peeled and dried (but not heated), it’s known as “white ginseng.” Red ginseng is Asian ginseng that’s been steamed and dried, giving it a reddish color. Learn more here.
Melatonin is a naturally occurring hormone found in your body and is commonly used as a dietary supplement to support sleep.* Melatonin naturally helps maintain your sleep-wake cycle, or circadian rhythm, but you need to know how and when to take it.* Learn more here.
In Traditional Chinese Medicine, finding balance is key. The herbs in our products work with your body and with each other to access and maintain your natural balance.* The organic red ginseng in our Good Morning Sunshine™ coffee + adaptogens helps the body adapt to stress and sustains your energy throughout the day (after the caffeine in the coffee wears off).* Then at night, the melatonin in our Hello Dreams™ sleep strips signals your brain it is time for bed, as it is a natural part of internal circadian rhythm and helps you fall asleep fast.* Then, while you're asleep, the herbs that are in the Calm Down™ herbal blend work together to keep you relaxed and in dreamland.* You wake up feeling well-rested and ready for that first (and only) cup of adaptogenic-infused coffee, so you are energized and ready to tackle the day ahead.*
The ingredients in NuTraditions are mostly natural, although we use synthetic ingredients when it makes sense. For example, melatonin is a naturally occurring substance, but natural sources of it are undesirable because they are not vegan and derived through processing the pineal gland of animals. Thus to ensure that it is vegan and free from animal viruses, we use melatonin that is synthesized.
Our ingredients are selected with great care and love to ensure that you get the highest-quality ingredients and products. If you look at our Good Morning Sunshine™ Coffee infused with organic red ginseng, you will notice that there are detailed tasting notes for both the Colombia and Guatemala varieties. This is because we want to provide you with a great cup of coffee along with your daily serving of organic red ginseng extract. We use a medium roast to allow the flavors of that chosen coffee bean to shine through, exhibiting the natural flavors fostered by their terroir. We don’t want just any bean, but the bean that pairs and complements the best with our ginseng extract. Thus, one coffee highlights the spicy, grassy, floral notes, while the other brings the spicy earthness of the ginseng along with the floral notes. You can expect this type of thought, care and dedication to quality with each ingredient that is in all NuTraditions products.
Please don’t operate a vehicle, heavy machinery or anything after taking Hello Dreams™. Take a strip, along with a couple of deep breaths and ease yourself into a delightful slumber.*
While you will feel the immediate effects of taking our products, we recommend using them over a period of time (10-30 days) to get the lasting impact.* These herbs work over time with your body and “retrain” your internal systems to adapt to the environment (that’s why they are broadly classified as “adaptogens”).* We always suggest talking with your medical provider before taking new supplements.
We don’t recommend our products for children. First, Good Morning Sunshine™ contains a full cup of coffee, which we don’t think is suitable for children. Second, at 5 mg of melatonin, this is greater than the recommended dosing of melatonin for children. Thus, neither our current products are suitable for children. In the future we may formulate products that are suitable for them, but as parents ourselves, neither of our current offerings is suitable for children.
No, our current products are not for use during pregnancy or while breastfeeding. Please consult with your medical provider before taking new supplements.
Yes, they do. They do expire.
WHAT TO EXPECT
Good Morning Sunshine™ coffee infused with organic red ginseng will make you alert and awake (like a cup of really good coffee).* However, the organic red ginseng extract will help balance out the caffeine, so you will feel less jittery than a normal cup of coffee.* The red ginseng extract will help pick up where the caffeine from the coffee drops off, so you will experience sustained energy.* Additionally, it will help you fight fatigue and manage occasional, everyday stress.*
After taking a Hello Dreams™ sleep strip, you will start to feel sleepy, followed by a peaceful night of healthy sleep.* That night varies based on each person’s own sleep cycle, so some people will enjoy a longer night sleep while others a shorter one.* No matter the length, the quality of sleep will allow you to recharge your batteries, so you will be ready to take on the new day.*
While you will feel the immediate effects of taking our products, we recommend using them over a period of time (10-30 days) to get the lasting impact.* These herbs work over time with your body and “retrain” your internal systems to adapt to the environment (that’s why they are broadly classified as “adaptogens”).* We always suggest talking with your medical provider before taking new supplements.
Absolutely. You can stop (and start) taking our products at any time. We always suggest talking with your medical provider before taking new supplements.
While our products contain a vegan source of melatonin, all-natural herbs and extracts — and you shouldn’t experience any side effects — we always suggest talking with your medical provider before taking new supplements.
SHIPPING & ORDERS
It depends on where you are located relative to our facility in California. It can take anywhere from a day (if you are in Northern California) to a week (if you are on the East Coast) for the product to arrive.
You can track it using the tracking number that is provided when your order is confirmed as “shipped.”
No, at this time we are not able to ship outside the United States.
If you are ever not fully satisfied with our products, please contact one of our friendly customer service representatives. We will gladly offer you a replacement product or a full refund.
You can cancel your subscription a week before it’s due to ship; otherwise that month’s subscription will ship and the following month’s subscription will be canceled.
When you sign up for a monthly subscription, you take something off your “to do” list and put it on ours. We’ll happily send you a repeat order every month until you tell us to stop. Your credit card will be charged, and you’ll be notified that your product will ship soon. We safely store your information and auto-bill your preferred form of payment, so it takes all the worries away from getting our products right when you need them.
LOGISTICS
As a slow-growing root herb, ginseng spends most of its life in the ground. That means soil quality is especially important. We only use USDA Certified Organic red ginseng that we grow ourselves, on land we control and monitor. Learn more here.
Please contact our customer service representatives if you are interested in trying our products. We’ll send you the product and only ask that you cover the cost of shipping & handling.